Terms & Conditions

1. Introduction and Acceptance

Welcome to 99ok, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions govern your use of the 99ok website, mobile interface, and all associated services. By accessing or using the 99ok platform in any capacity, you acknowledge that you have read and accepted these terms without reservation.

99ok reserves the right to amend these Terms & Conditions at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

2. Eligibility and Account Registration

To register and maintain an account with 99ok, you must meet all of the following requirements at all times. Failure to satisfy any condition may result in suspension or permanent closure of your account.

• You must be at least 21 years of age.
• You must provide accurate and truthful personal information during registration. Providing false details is grounds for immediate account termination.
• You are allowed to hold only one (1) active account on 99ok. Duplicate accounts will be closed and any associated winnings may be voided.
• You must complete the KYC (Know Your Customer) verification process when requested by 99ok before any withdrawal is processed.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.

3. Deposits, Withdrawals, and Payment Methods

99ok accepts deposits and processes withdrawals through a range of payment methods convenient for players in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All financial transactions are conducted in Bangladeshi Taka (BDT).

The following conditions govern all transactions on the platform:

• Deposits are typically credited to your account within minutes of a confirmed transaction. 99ok is not responsible for delays caused by third-party payment providers.
• Withdrawals are processed within 24 hours subject to successful KYC verification and compliance with applicable withdrawal limits.
• Withdrawals will only be processed to the same payment method used for the deposit, unless otherwise approved by 99ok support.
• 99ok reserves the right to delay or withhold any withdrawal pending investigation of suspicious activity or potential fraud.

4. Bonuses, Promotions, and Wagering Requirements

99ok offers various bonuses and promotions to both new and existing players, including welcome bonuses, reload bonuses, free spins, and cashback offers. All bonuses are subject to the terms outlined in this section and any specific promotion page.

Key bonus conditions you must understand before claiming any offer:

• All bonuses carry a wagering requirement (rollover) that must be met before any bonus-derived funds may be withdrawn. The specific rollover multiple for each offer is stated on the relevant promotion page.
• Bonuses are intended for personal recreational use only. Transferring, selling, or sharing bonuses between accounts is strictly prohibited and will result in forfeiture.
• 99ok reserves the right to withdraw or modify any promotional offer at any time, including during active campaigns. Players will be notified of material changes via email or on-site notification where practicable.
• Players who exploit loopholes, employ systematic strategies specifically targeting bonus conditions, or participate in coordinated bonus abuse will have bonuses voided and may face permanent account closure.

5. Responsible Gaming Policy

99ok is committed to promoting responsible gaming among all its users. We believe that gambling should remain an enjoyable form of entertainment, not a financial strategy or a coping mechanism. We provide tools to help players manage their time and spending on our platform.

Players showing signs of problem gambling are encouraged to use self-exclusion features, set deposit limits, or contact our support team for guidance. For more information, please read our dedicated Responsible Gaming page. 99ok supports the principle that all players must be 21 years or older. We take underage gambling extremely seriously.

6. Prohibited Activities

The following activities are strictly prohibited on the 99ok platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of all balances, and potential legal action depending on the severity of the breach.

• Using any form of automated bot, script, exploit, or third-party software to interact with the 99ok platform in an unauthorized manner.
• Money laundering, fraudulent transactions, or using the platform to facilitate illegal financial activity of any kind.
• Opening multiple accounts to circumvent bonus restrictions, withdrawal limits, account suspensions, or any other platform policy.
• Providing false identity documents, misrepresenting your age or location, or impersonating another person during registration or verification.

7. Intellectual Property

All content on the 99ok platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the exclusive property of 99ok or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the 99ok platform without express written permission from 99ok. Unauthorized use of our trademarks, branding, or game content is a violation of these terms and may give rise to legal liability.

8. Privacy and Data Protection

99ok is committed to protecting the personal data of its users. We collect, process, and store personal information in accordance with our Privacy Policy, which is incorporated into these Terms & Conditions by reference. By using the 99ok platform, you consent to the data practices described in the Privacy Policy.

• We use SSL encryption to protect all data transmitted between your device and our servers.
• We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.
• You have the right to request access to, correction of, or deletion of your personal data held by 99ok by contacting our support team.
• We may retain transaction records and KYC documents for a period required by applicable laws, even after account closure.

9. Limitation of Liability

To the fullest extent permitted by applicable law, 99ok, its directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the platform, including but not limited to loss of profits, loss of data, or loss of goodwill.

99ok makes no warranty that the platform will be available without interruption, that games will be free from errors, or that the platform and its servers are free from viruses or harmful components. 99ok is not responsible for internet connectivity issues on the player's end during gameplay.

10. Account Suspension and Termination

99ok reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, if it determines that the account has been used in violation of these Terms & Conditions, applicable laws, or in a manner that is detrimental to the interests of 99ok or other players.

Upon account termination, any remaining real money balance (after deducting applicable bonus funds that did not meet rollover conditions) will be returned to the player via their registered payment method, subject to completed KYC verification. Funds derived from fraudulent activity will not be returned.

11. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable laws. Any dispute arising from your use of the 99ok platform should first be addressed through our internal dispute resolution process by contacting our customer support team at [email protected].

• Disputes must be submitted in writing within 30 days of the event giving rise to the claim.
• 99ok will endeavor to resolve all disputes within 14 business days of receiving a written complaint.
• If a resolution cannot be reached through internal channels, both parties may seek resolution through appropriate legal mechanisms available under applicable law.

12. Modifications to the Platform

99ok reserves the right to modify, suspend, or discontinue any aspect of the platform at any time, including game availability, payment methods, bonus structures, and platform features. 99ok will make reasonable efforts to notify users of significant changes via on-site announcements or email.

Scheduled and unscheduled maintenance windows may result in temporary unavailability of the platform. 99ok will not be liable for any losses resulting from platform downtime, whether scheduled or otherwise.

13. Contact and Support

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your account, our customer support team is available 24/7. You can reach us at [email protected]. Please include your registered username and a clear description of your query for the fastest resolution.

Our support team is based in Bangladesh Standard Time (BST, UTC+6) and responds to all written inquiries within a maximum of 48 hours. For urgent account issues, live chat support is available directly on the platform.

14. Entire Agreement

These Terms & Conditions, together with the Privacy Policy and any specific promotion terms published on the 99ok platform, constitute the entire agreement between you and 99ok with respect to your use of the platform. They supersede all prior understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter herein.