Responsible Gaming at 99ok
We believe gaming should always be fun, safe, and in control. Explore our tools and guidance designed to keep Bangladesh players protected.
Playing Responsibly with 99ok
At 99ok, we are committed to providing Bangladesh's players with a safe and enjoyable gaming environment. Online gambling is a form of entertainment — it is meant to be fun. We firmly believe that when gaming stops being enjoyable and starts causing stress, financial strain, or relationship difficulties, it is time to seek support.
Our platform is open exclusively to players aged 21 and above. We provide a range of responsible gaming tools so you can set personal boundaries, take breaks, or exclude yourself from play whenever you need to. Playing on 99ok means accepting that gambling is a leisure activity with real financial risk — never gamble more than you can afford to lose, and never chase your losses.
Important: 99ok is strictly for adults aged 21 and above. If you are under 21, please do not register or play on this platform. Gambling involves real money and carries inherent financial risk. Please play responsibly.
Our Responsible Gaming Commitments
Age Verification
All players must be 21 or older. We verify age at registration to keep minors away from the platform.
Deposit Limits
Set daily, weekly, or monthly deposit caps to stay within your personal budget and avoid overspending.
Time-Out Feature
Step away from gaming for 24 hours, 7 days, or 30 days with a single request — no questions asked.
Self-Exclusion
Permanently or temporarily exclude yourself from 99ok if you feel your gambling is getting out of control.
Session Tracking
Review your play history, session duration, and spending patterns anytime from your account dashboard.
Secure & Fair Play
SSL-encrypted platform with fair play certified games, so every outcome is genuinely random and your data stays safe.
Responsible Gaming Tools Available to You
99ok provides practical tools that put you in control of your gaming experience. You can activate any of these features at any time by contacting our support team at [email protected].
- Deposit Limit — Choose a maximum deposit amount per day, week, or month. Once set, limits can only be decreased immediately; increases take a 7-day cooling-off period to take effect.
- Time-Out Period — Take a mandatory break of 24 hours, 7 days, or 30 days. During a time-out you cannot log in, place bets, or make deposits on 99ok.
- Reality Check Reminders — Set on-screen pop-up reminders at regular intervals (30 min, 1 hour, etc.) showing your current session duration and net balance so you always know how long you have been playing.
- Self-Exclusion — Request a temporary exclusion (3–12 months) or a permanent exclusion from 99ok. During exclusion, your account is locked and no new accounts may be created using the same identity.
- Loss Limit — Cap the maximum amount you are willing to lose over a chosen period. When your loss limit is reached, your session ends automatically until the limit resets.
Warning Signs of Problem Gambling
Recognising problem gambling early is important. If you notice any of the following signs in yourself or someone you care about, please reach out for help:
- Spending more money on gambling than you can afford, leading to debt or borrowing.
- Chasing losses — continuing to play in an attempt to win back money already lost.
- Lying to family or friends about how much time or money you spend on gambling.
- Neglecting work, studies, or important relationships because of gambling.
- Feeling anxious, irritable, or restless when not gambling.
- Using gambling as a way to escape from stress, depression, or personal problems.
If two or more of these signs apply to you, we strongly encourage you to use our self-exclusion tool or contact our support team right away. There is no shame in seeking help — responsible gaming is a journey, and 99ok is here to support you at every step.
Tips for a Healthier Gaming Experience
Set a strict gambling budget before you start and stick to it no matter the outcome. Treat your budget as an entertainment expense — the same way you would plan for a meal out or a cinema ticket in Dhaka. Never deposit money that you need for rent, bills, groceries, or your family's essential needs.
Use our session time reminders to stay aware of how long you have been playing. It is easy to lose track of time during an exciting cricket betting match or a slots session, especially during BPL or IPL season. We recommend taking a 10-minute break after every 60 minutes of continuous play.
Keep gambling a social and occasional activity. Never make online betting your primary source of income, and never borrow money — from friends, family, bKash contacts, or any lending source — to fund your gambling. The goal is fun, not profit.
If you ever feel overwhelmed or out of control, step back immediately. Activate a time-out via our support team and speak to a trusted person in your life — a friend, a family member, or a counsellor. Mental health matters as much as financial health. At 99ok, we want every player in Bangladesh to enjoy gaming as the safe and enjoyable experience it is meant to be.
Frequently Asked Questions
What is the minimum age to play on 99ok?
You must be at least 21 years old to register and play on 99ok. We verify age during registration, and accounts found to belong to players under 21 will be permanently closed.
How do I set a deposit limit on my 99ok account?
Contact our support team at [email protected] and request a deposit limit. Specify whether you want a daily, weekly, or monthly cap, and the amount. Limits take effect immediately and can only be reduced without a waiting period; any request to increase a limit requires a 7-day cooling-off period.
Can I take a break from gambling on 99ok?
Yes. You can request a time-out of 24 hours, 7 days, or 30 days by contacting support. During a time-out your account is fully locked — you cannot log in, place bets, or make deposits until the period expires. For longer breaks, you can request self-exclusion.
What is self-exclusion and how does it work?
Self-exclusion means voluntarily blocking yourself from accessing 99ok for a set period (3, 6, or 12 months) or permanently. Once activated, no deposits, bets, or logins are possible. You cannot reverse a self-exclusion before the chosen period ends. We take this seriously — our team will close your account and ensure no new accounts can be opened under your details.
I think gambling is becoming a problem for me. What should I do?
Please reach out to our support team immediately at [email protected]. You can request a time-out or self-exclusion right away. We also encourage you to speak with a trusted family member or close friend about what you are experiencing. Taking the first step to ask for help is the most important thing you can do.
Need Help? Contact Our Support Team
If you or someone you know is experiencing difficulty with gambling, please do not hesitate to reach out to 99ok's dedicated support team. We are available around the clock to assist you with activating responsible gaming tools, closing your account, or simply providing guidance and a listening ear.
Support Email
Our support team typically responds within a few hours. For urgent responsible gaming requests such as self-exclusion or account closure, please state the urgency clearly in your message and we will prioritise your case.
Ready to Play Safely?
Enjoy 99ok's cricket betting, slots, and live casino games knowing that our responsible gaming tools are always available to keep your experience fun and in control.