99ok Privacy Policy

Introduction

99ok ("we", "our", or "us") operates the online gaming and sports betting platform accessible at 99ok.one. We are committed to protecting the privacy and personal data of all users who access our services, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

This Privacy Policy describes what personal information we collect when you use 99ok, why we collect it, how we use it, how we share it, and what rights you have over your own data. By registering an account, making a deposit, or otherwise using our platform, you acknowledge that you have read and agreed to this Privacy Policy in full.

We handle your data with the highest standards of care. All data transmissions between your device and our servers are protected by industry-standard SSL (Secure Socket Layer) encryption. We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Information We Collect

We collect several categories of personal information in order to deliver, maintain, and improve our services. The categories below describe each type of data we may collect and the circumstances in which it is gathered.

Account Registration Data

• Full name as provided during registration
• Email address and mobile phone number
• Date of birth (to verify that you are 21 years of age or older)
• Residential address, city, and country of residence
• Username and encrypted account password

Identity Verification (KYC) Data

• National ID card (NID), passport, or driving licence image or scan
• Selfie photograph for facial verification purposes
• Proof of address document (utility bill or bank statement)
• Source-of-funds declaration where required by our compliance procedures

Technical & Usage Data

• IP address, browser type, device model, and operating system
• Pages visited, session duration, clickstream data, and game activity logs
• Cookies and similar tracking technologies (see Section 4 below)

How We Use Your Information

The personal data we collect is used solely for legitimate operational and legal purposes. Specifically, we use your information for the following reasons:

• To create, manage, and secure your 99ok player account
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels
• To verify your identity and comply with Know Your Customer (KYC) and anti-money-laundering (AML) obligations
• To deliver customer support, respond to queries, and resolve disputes in a timely manner
• To personalise your experience — for example, to remember your preferred payment method or game category
• To detect, investigate, and prevent fraudulent transactions, cheating, and other prohibited activities
• To send you important service notices, security alerts, and account-related communications (not marketing, unless you have opted in)

Cookies and Tracking Technologies

99ok uses cookies and similar technologies to operate and improve our platform. Cookies are small text files stored on your device that help us recognise you across visits and deliver a more consistent experience.

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as login session management, fraud prevention, and secure payment flows. You cannot opt out of essential cookies while using 99ok.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our platform — for example, which games are most popular, which pages have high exit rates, and how players navigate from one section to another. This data is aggregated and anonymised wherever possible. You may disable analytics cookies via your browser settings.

Preference Cookies

Preference cookies remember choices you make on 99ok — such as your selected language or display settings — so you do not have to reset them on every visit. These cookies do not store any sensitive personal or financial information.

Sharing of Your Information

99ok does not sell or rent your personal data to third parties. We may share limited, necessary information with the following categories of recipients, strictly to fulfil the purposes described in this Policy:

• Payment processors and financial service providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard) solely for the purpose of processing your transactions
• Identity verification and KYC compliance service providers engaged by 99ok to meet regulatory obligations
• Technology and infrastructure partners who host, maintain, or support our platform under strict data-processing agreements that prohibit independent use of your data
• Competent legal authorities or regulators, only when required by applicable law or lawful court order

Any third-party service provider that receives your data is contractually required to handle it in a manner consistent with this Privacy Policy and to use appropriate technical and organisational safeguards.

Data Security

The security of your personal information is a top priority at 99ok. We implement a comprehensive set of technical and organisational security measures designed to protect your data from unauthorised access, accidental loss, alteration, or disclosure.

Our security infrastructure includes: end-to-end SSL/TLS encryption for all data in transit; encrypted storage for sensitive data at rest; role-based access controls that restrict internal staff access to only the data required for their specific duties; and regular security audits and penetration testing by qualified security professionals.

While we take every reasonable precaution, no internet-based service can guarantee absolute security. In the unlikely event of a data breach that may affect your rights, 99ok will notify affected users as soon as reasonably practicable and will take immediate steps to contain and remediate the incident.

Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. For active player accounts, data is retained for the duration of the account plus a minimum period following account closure, as required for financial audit, dispute resolution, and anti-money-laundering compliance.

KYC documents and transaction records may be retained for a longer statutory period where mandated by applicable financial regulations. Once the retention period expires, we securely delete or irreversibly anonymise your data.

Your Rights Over Your Data

As a registered user of 99ok, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right of Access — you may request a copy of all personal data we hold about you
• Right to Rectification — you may ask us to correct inaccurate or incomplete data
• Right to Erasure — in certain circumstances you may request that we delete your personal data
• Right to Restrict Processing — you may ask us to limit how we use your data while a complaint or query is being resolved
• Right to Data Portability — you may request that your data be provided in a structured, machine-readable format
• Right to Object — you may object to processing based on legitimate interests, or to the receipt of direct marketing

Please note that certain rights may be subject to legal or regulatory overrides — for example, we may be required to retain transaction records for a statutory period even following an erasure request.

Payments and Financial Data

When you make a deposit or request a withdrawal on 99ok, your payment details are handled directly by our approved payment service providers, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processors for Visa and Mastercard. Full card numbers and mobile banking PINs are never transmitted to or stored on 99ok's servers.

We do, however, retain a record of transaction amounts, dates, and reference IDs for account management, dispute resolution, and financial audit purposes, in accordance with applicable regulations. All financial records are stored in encrypted form with access limited to authorised personnel only.

Age Restriction and Player Protection

99ok is strictly a platform for adults. Players must be 21 years of age or older to register an account and access any gaming or betting service. We collect date-of-birth information during registration and may request documentary proof of age as part of our KYC verification process.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please notify us at [email protected] immediately.

Third-Party Links

Our platform may contain references to payment partners, game providers, or affiliated services. 99ok is not responsible for the privacy practices of any external organisations. We encourage you to review the privacy policy of any third-party service before sharing your personal information with them.

Changes to This Privacy Policy

99ok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email or via an in-platform notice.

Your continued use of 99ok following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We recommend that you review this page periodically to stay informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 99ok handles your personal data, our support team is available to assist you.

We aim to respond to all privacy-related enquiries within 5 business days. For urgent data security matters, please mark your message accordingly and we will prioritise your request.

Email us at: [email protected]